Terms & Conditions of Sale

These Terms and Conditions apply to the sale of goods and services by OZ Studio LLC doing business as "Olga Ziemska Studio" to the customer "Customer." By placing an order, the Customer agrees to these Terms and Conditions.

1. Definitions

For the purposes of this document, the following definitions apply:

• "Contract": The agreement between Olga Ziemska Studio and the Customer for the sale of goods or services, including these Terms and Conditions and any written order confirmation.

• "Customer": The individual or entity purchasing goods or services as identified in the order confirmation.

• "Deposit": The agreed-upon initial payment required to initiate the order.

• "Order": The Customer’s request for goods or services, including any customization or personalization details.

• "Work": The goods or services purchased by the Customer, as detailed in the order confirmation.

2. Online Store Terms

2.1. Product Availability & Pricing

• Limited-edition prints and sculptures are currently available exclusively through Olga Ziemska Studio's website and are sold on a first-come, first-served basis. Olga Ziemska Studio reserves the right to offer these works through additional venues in the future.

• Prices are subject to change without notice; however, the price confirmed at checkout is final.

• Once an edition is sold out in a specific size, no further prints will be produced in that size.

• Additional sizes—either larger or smaller—may be introduced at a later date to an edition. No new prints will be added to a numbered edition once it has sold out in its size.

2.2. Order Processing & Fulfillment

• Processing times vary based on the type of order:

  • Limited-edition prints: Processed within 5-10 business days before shipping.

  • Smaller sculptures: Processed within 7-14 business days before shipping.

  • Custom commission sculptures: Processing times depend on the complexity of the project and can range from 4-12 weeks or longer.

  • Customers will receive an order confirmation via email upon successful payment, including an estimated delivery date.

• Shipping timelines vary based on destination and will be estimated at checkout.

• Olga Ziemska Studio is not responsible for delays caused by shipping carriers.

2.3. Returns & Exchanges

• Due to the limited nature of the prints and sculptures, all sales are final.

• Olga Ziemska Studio is not responsible for damage to artwork during transit. Any claims for damage must be directed to the shipping carrier. The Customer must contact the shipping carrier within 24 hours of receipt with photographic evidence and follow their claims process.

• All artworks are sold as-is. Olga Ziemska Studio conducts a thorough quality inspection of all sculptures before shipping to ensure they meet high standards. Due to the handcrafted nature of the sculptures, variations and unique characteristics are inherent, adding to their individuality and craftsmanship rather than being considered defects. Likewise, all prints undergo careful inspection by the printers before shipment to maintain the highest quality standards. All sales are final. Olga Ziemska Studio does not offer replacements or refunds once a purchase has been made. Customers are encouraged to address any concerns about product quality before making a purchase.

2.4. Shipping & Customs

• Domestic and international shipping options are available, with associated fees calculated at checkout.

• International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• Olga Ziemska Studio is not liable for lost or stolen packages once tracking confirms delivery.

3. Custom Commission Sculpture Terms

3.1. Quotations & Custom Orders

• Quotations are valid for 30 days from the date of issue unless otherwise specified.

• Prices do not include delivery and, where applicable, installation. Additional fees apply for delivery and installation outside the agreed scope, or expedited services.

• Clients are required to review and sign a general project scope and quote agreement before moving forward with the commission process.

• Once the contract is signed, the Client must submit a deposit, typically 50% of the total artwork cost, to initiate the design phase.

• If a project is canceled after the design phase has commenced but before production begins, the Client will be responsible for design and administrative fees, totaling 50% of the deposit, to compensate for time and resources expended.

• Once production has commenced, modifications or alterations cannot be accommodated.

• Custom commission work will be shipped only after the Client signs a final approval form and submits the remaining 50% of the total payment. Shipment will not proceed until full payment is received.

3.3. Customer Responsibilities

• The Customer must provide all required details, including any personalization or customization requests, within the timeframe requested by the studio.

• The Customer is responsible for preparing the site for delivery and installation (if applicable) as specified by Olga Ziemska Studio.

• If delays or additional costs arise due to unprepared sites, incomplete information, failure to obtain necessary permits, or other client-related issues, the Customer will bear any and all associated fees.

• The Customer is responsible for complying with all local regulations, including permits, zoning laws, and utility requirements for installation.

• Olga Ziemska Studio is not responsible for any additional costs, penalties, or delays incurred due to the Customer’s failure to meet these requirements.

• Any rescheduling of delivery or installation due to the Customer’s inability to receive or install the artwork at the agreed-upon time may result in additional storage, transport, or handling fees, which will be the Customer’s responsibility.

• Once the artwork has been delivered, the Customer assumes full responsibility for its care, handling, and any necessary site modifications for installation.

3.4. Payment Terms

• All prices are exclusive of applicable taxes, which will be added where required by law.

• Payment schedules are as follows:

  • A Deposit of 50% is due upon order confirmation.

  • The remaining balance is due prior to delivery or installation.

• Payments must be made via bank transfer, credit card, or other approved methods. Checks and certain credit card types may not be accepted.

• Olga Ziemska Studio retains ownership of all goods until full payment is received.

3.5. Warranty

• Olga Ziemska Studio offers a warranty on a case-by-case basis, determined by the materials used, site location, and environmental conditions. The specific terms of the warranty will be outlined in the commission agreement.

• Exclusions include damage caused by misuse, vandalism, neglect, improper handling, or failure to follow maintenance guidelines.

• Natural wear and tear, color variations, and environmental weathering are not covered.

• Any repairs or maintenance required outside of the warranty period will incur additional costs.

4. General Provisions

• This contract is governed by the laws of the state of Ohio.

• Amendments to this agreement must be made in writing and signed by both parties.

5. Contact Information

For inquiries, appointments, or additional details, please contact us at:

Olga Ziemska Studio
Phone: 1 (216) 376-7560
Email: olgaziemskastudio@gmail.com
Website: www.olgaziemska.com